Current Resident Resources

All rent is due on or before the first day of each month. The best way to pay rent is through your tenant portal. You can log on with the link at the top right corner of every page on this website. To avoid all service fees, just use the routing number and account number at the bottom of your check. If you use a debit or credit card, there will be a fee. If you have not set up a portal yet, contact us and we’ll help you set it up. Once set up, you have complete control of it and we do not have access to it. You can save or not save payment in your portal, set up one time or recurring payments, end recurring payments, and view your tenant ledger.

Rent can also be paid with a money order or personal check through the mail or put in our drop slot at our Ingersoll office.

Rent is considered late after the 4th day of any month. Any rent not received by the time our office opens on the 5th of any month is subject to a $25.00 late fee. There is an additional $35.00 late fee imposed after the 10th, if any portion of your rent has not been received.

If you know your rent will be late, contact our office as soon as possible to make arrangements for payment.

The best way to report non-emergency maintenance is to submit a maintenance request through your tenant portal.

If you live in Des Moines or Norwalk, please contact our office by telephone (515-255-6677) or e-mail.

You may also complete a form online. In any event, make sure you provide your name, phone number, address, and the specific problem you are having.

If it is outside normal business hours you have a maintenance emergency that cannot wait until the office re-opens, call our 24/7 emergency line: 515-875-5247

If you decide you want someone to live with you, that person must submit a completed application to our office, along with a copy of a driver’s license or other photo ID. If approved, that person will need to sign the Rental Agreement and Rules & Obligations of Tenancy, like you did. The rent for your unit will increase by $20.00 per month while that person is living with you.

We allow adult, spayed or neutered cats and caged rabbits in most units with an additional $200.00 deposit, and an additional $10.00 per month rent. A written agreement is required before any cat is allowed in the unit, even if it is for a short time, or the tenant is simply “cat-sitting”. Just give us a call and we can have an agreement ready for you to sign.

We also allow fish at no extra cost. Sorry, we do not allow dogs, ferrets, snakes, iguanas, or any type of rodent in any of our properties.

The resident assumes complete responsibility for any damage or disturbance caused by any pet.

Any notice to vacate must be given in writing, and must contain your name and address, and the date you will be completely moved out. You may come to our office and complete a form, complete a form with your resident manager, if applicable, complete the form online or fax or mail a written statement to our office.

If you are moving and you have already fulfilled your minimum term, follow these guidelines to give proper notice:

Moving between March 1 and October 31 of any year (30 day notice) – submit your written notice to vacate on or before the first day of the month when you plan to move. Your move out date must be the last day of the month. For instance, if you intend to move on June 30, you need to have your notice in our office on or before June 1. There is no grace period, so make sure you have it there on or before the 1st.

Moving between November 1 and February 29 of any year (60 day notice) – submit your written notice to vacate on or before the first day of the month before you plan to move. Your move out date must be the last day of the following month. For instance, if you intend to move on January 31, you need to have your notice in our office on or before December 1. There is no grace period, so make sure you have it there on or before the 1st.

Here is a quick “cheat sheet” for the notice requirement if you have fulfilled your minimum term:

If you are moving before the expiration of your minimum term, you should supply our office with your written notice to vacate as soon as possible, along with your $125.00 early termination fee. Once we have received your notice, we will attempt to re-rent your apartment and minimize your liability. However, you must continue to make rent payments and keep utilities in your name until your unit has been re-rented.

Please refer to your individual Rental Agreement for its specific terms.

In most circumstances, the answer is no. We do not generally allow any type of alteration of the premises. While the color you desire may be very appealing to you, it may not be appealing to the next tenant. It often takes two or three times as much labor to re-paint an apartment after the tenant has moved out when the color has been altered.

Your deposit record and check (if applicable) will be mailed out within 30 days of the date all occupants move out of the apartment and return keys. Please provide us a forwarding address to which it should be mailed.